Shipping policy

Shipping Policy for LZ (Landing Zone)

Effective Date: 31/JAN/2025

At LZ (Landing Zone), we are committed to delivering your orders promptly and securely. Please review our shipping policy to understand the terms and procedures for shipping your purchases.

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1. Shipping Locations

1.1 We currently ship to the following locations:

• Thailand
  1.2 If your location is not listed, please contact us at cs@lzlandingzone.com to inquire about shipping availability.

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2. Processing Time

2.1 Orders are processed within 7 business days after payment is confirmed.
2.2 Orders placed on weekends or holidays will be processed on the next business day.

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3. Shipping Methods and Rates

3.1 We offer the following shipping options:

• Standard Shipping: Estimated delivery in [3-7 days].
• Expedited Shipping: Estimated delivery in [3-10 days] (additional charges apply).
  3.2 Shipping rates are calculated at checkout based on your location, shipping method, and order weight/dimensions.

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4. Free Shipping

4.1 Free shipping is available for orders over 30,000THB, unless otherwise specified.

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5. Delivery Times

5.1 Estimated delivery times vary based on your location and selected shipping method.
5.2 While we strive to deliver within the estimated time frame, delays may occur due to factors beyond our control, such as customs clearance or carrier issues.

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6. Order Tracking

6.1 Once your order is shipped, you will receive a confirmation email with a tracking number.
6.2 You can track your order using the provided link or through the shipping carrier's website.

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7. Customs, Duties, and Taxes

7.1 International orders may be subject to customs fees, duties, or taxes imposed by your country.
7.2 These charges are the responsibility of the customer and are not included in our shipping fees.

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8. Missing or Delayed Shipments

8.1 If your order has not arrived within the estimated delivery time, please contact us at cs@lzlandingzone.com
8.2 For lost shipments, we will work with the carrier to resolve the issue and may provide a replacement or refund as appropriate.

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9. Incorrect or Incomplete Addresses

9.1 Please ensure that your shipping address is correct at checkout.
9.2 We are not responsible for orders shipped to incorrect or incomplete addresses. Reshipping fees may apply for returned packages.

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10. Damaged or Defective Items

10.1 If your order arrives damaged or defective, please contact us within 7 Days of delivery with photos of the item and packaging.
10.2 We will provide a replacement or refund for eligible items.

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11. Contact Us

If you have any questions or concerns about our shipping policy, please reach out to us:

• Email: cs@lzlandingzone.com
  

Thank you for shopping with LZ (Landing Zone). We appreciate your trust and are dedicated to ensuring your satisfaction.